Privacy Policy
Master Builders SA has part of delivering the RISE program, a mental health program for the building and construction industry is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other relevant state laws in relation to the management of personal information.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information and should be read together with our Terms of Use.
What is personal information?
When used in this Policy, "personal information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.
How do we collect personal information?
We may collect your personal information if you:
- deal with us directly over the phone or via our Services delivered by our Wellness
- have contact with us in person
- participate in public or closed surveys, questionnaires or conference events
- register for face-to-face or digital events (such as webinars)
- interact with us online, including through our websites, email, and social network
services (such as Facebook, Twitter, YouTube, Instagram or LinkedIn – the social
network providers will also handle your personal information for their own purposes
and have their own privacy policies)
This collection may be required to allow you to:
- join our websites as a registered user
- receive information from us including alerts via email or SMS communications
- register as a Wellness Ambassador
- receive information about or become involved in our programs, campaigns or other
initiatives
What personal information do we collect?
We collect the personal information which you provide to us. This may include but is not limited to your name, address, age or date of birth, telephone number, organisation, , email address.
We may also request:
- your preferences for receiving further information about our programs, events,
campaigns or activities; - additional types of personal information such as job title or role; and
- demographic information and unique identifiers in order to provide you with a more
personalised experience
The choice of how much information you provide to us is yours, however we require certain information from you in order to provide services.
Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable dealing with us that way. For example, if you contact us directly by telephone with a general question, we will not ask for your full name unless we need it to answer your question.
Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.
Sharing another person’s experience with us or the public
If you want to share a story that includes another person’s experience of anxiety, depression or suicide in which that person will be identifiable, you must seek permission from the individual or next of kin first and let them know about our Privacy Policy. Some people may not want their experience made public. It is important to consider the impact and respect the wishes of others affected by the same story as you.
How does Master Builders SA use your personal information?
The personal information you provide to us may be used by us for the following purposes:
- your preferences for receiving further information about our programs, events,
campaigns or activities; - additional types of personal information such as job title or role, department name;
and - demographic information and unique identifiers in order to provide you with a more
personalised experience. - to provide you with the information or resources you have requested
- to involve you in programs, campaigns, research, activities or other initiatives
undertaken by Master Builders SA under the RISE program, the mental health support
program for the building and construction industry. - for the marketing and research purposes of Master Builders SA
- for internal administrative purposes
- to respond to ‘Get in Touch form enquiries
- to update our records and keep your contact details up to date
- for research, advice and information, including for benchmarking purposes
- to send you emails about our programs, campaigns or activities if you have agreed
to receive our emails (you will be provided with an opportunity in each email to
decline to receive any further emails from us by unsubscribing - in the case of marketing automation, to improve the emails that are sent to you and
to improve the personalisation, services, programs, content and resources that are
offered to you - to understand how you interact with us by recording information about you in a
Customer Relationship Management system - to assess any application from you to work with us
- if you lodge a complaint or query with us, to process and respond to your complaint
or query.
Other than for the purposes described above, we will not use your personal information without your prior consent.
Security of your personal information
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
In addition, we take reasonable steps to destroy or de-identify your personal information once we no longer need it or have been directly instructed by you to permanently remove or supress your personal information.
Disclosure of personal information
Personal information will only be disclosed to third parties in accordance with this Policy or as permitted by law.
We only use or disclose your personal information for the purposes for which you gave it to us or for a secondary purpose if permitted by law, which includes:
- where you have consented
- where you would reasonably expect us to do so, and where related to the primary
purpose of collection, or, in the case of sensitive information, directly related to the
primary purpose - where required or authorised by or under an Australian law or a court/tribunal order
- where a permitted situation exists under the Privacy Act, such as lessening or
preventing a serious threat to the life, health or safety of an individual, or to public
health or safety, or locating a person reported as missing
Information may be provided to third parties where services relating to the purpose for which the personal information is collected are outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose. For example, we may disclose your personal information to:
- our delivery partners (such as Mates in Construction, Beyond Blue)
- our marketing service providers
- our professional advisors (such as accountants, auditors and lawyers)
- in the case of the funder, Government of South Australia
Our website
Cookies
In some cases, we may also collect your personal information through the use of “cookies”. When you access one of our websites, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer or internet enabled device. This allows us to recognise your computer or internet enabled device, and whether you have already registered and greet you each time you visit our website/s. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services.
We also use cookies to measure traffic and engagement patterns, to determine which areas of our website have been visited and to measure overall, aggregate transaction patterns.
We use this to research our website visitor’s habits and what they are looking for and accessing, so that we can continually improve our services, programs, content and resources.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Website Analytics
- Google Analytics
Our website use Google Analytics, a product provided by Google, to help us understand traffic and usage in order to help improve our services, programs, content and resources. Our websites and mobile applications also use the following Google Analytics Advertising Features:
- Remarketing and Impression Reporting
- Demographics and Interest Reporting
- Government (Commonwealth, State, Territory and Department) reporting
Google Analytics does not identify individual users or associate your device’s Internet Protocol address (IP address) with any other data held by Google.
By using our websites, you consent to the processing of information about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the Google cookie, disable JavaScript, or use the opt-out service provided by Google.
- Facebook analytics
Our website use analytics products provided by Facebook (including Facebook Pixel), which track your actions on our websites and collect information about your device, whether or not you have a Facebook account or are logged into Facebook.
By using our website, you consent to Master Builders SA disclosing this information to Facebook and Facebook using the information about you in the manner described in Facebook’s Data Policy.
You can opt out of Facebook analytics by logging into Facebook and visiting the App Settings page (or go there manually via the Settings Menu > Apps). From there, click the "Edit" button under "Apps, Websites and Games" Click "Turn Off."
- Marketing automation tools
Our websites use marketing automation tools that send communications (such as email or SMS) using several different services. Each service uses tracking technologies primarily to understand what subjects are interesting to you by monitoring whether your emails are opened, and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you.
- Registered users IP address stored on website profile
We also collect your device’s last known IP address and, if you are a registered user, store it against your website profile.
Accessing and correcting personal information
You may request access to your personal information collected by us and ask we correct that personal information. You can ask for access or correction by contacting us and we will usually respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.
Notifiable Data Breaches Scheme
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, and where remedial action has not been able to prevent the likely risk of serious harm, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act.
Complaints about your privacy
If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days from lodgement).
If you are not satisfied with our response, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
Changes to this Policy
This Policy may change from time to time. Any updated versions of this Policy will be posted on our website and will be effective from the date of posting.
This Policy was last reviewed and updated on 26th May 2023.
Meanings
References to “Master Builders SA”, "we", "us" and "our" are references to Master Builders Association of South Australia Inc. ABN 61 183 783 305.
How to contact us
Post
Master Builders SA, Level 1, 47 South Terrace, Adelaide, SA 5000